Zendesk - NoClick

The Zendesk node adds Zendesk operations to your workflows. Add it on the canvas or ask the AI builder for it by name, then pick an operation and fill in its fields. Zendesk also includes 21 trigger operations (marked in the tables below) that can start a workflow when something happens in Zendesk.

You can wire the Zendesk node into an AI agent as a tool provider: the agent calls the operations you allow. See Agent tools.

Credentials

Connect Zendesk under Credentials in the node settings. See Connecting credentials for the general flow.

Api token

Enter the values manually when creating the credential. Get your credentials here.

Conversations

Enter the values manually when creating the credential. Get your credentials here.

Operations

Business rules

Operation	ID	Description
Count View	`count_view`	Get the ticket count for a single view.
Create Automation (Business Rule)	`create_automation`	Create a ticket automation (business rule).
Create Macro	`create_macro`	Create a new macro.
Create SLA Policy (Business Rule)	`create_sla_policy`	Create an SLA policy (business rule).
Create Trigger (Business Rule)	`create_trigger`	Create a ticket trigger (business rule).
Create View	`create_view`	Create a new view.
Delete Automation (Business Rule)	`delete_automation`	Delete a ticket automation (business rule) by ID.
Delete Macro	`delete_macro`	Delete a macro by ID.
Delete SLA Policy (Business Rule)	`delete_sla_policy`	Delete an SLA policy (business rule) by ID.
Delete Trigger (Business Rule)	`delete_trigger`	Delete a ticket trigger (business rule) by ID.
Delete View	`delete_view`	Delete a view by ID.
Execute View	`execute_view`	Execute a view and return its tickets with the view’s columns.
Export View	`export_view`	Export a view (returns an export ticket set for the view).
List Active Automations (Business Rule)	`list_active_automations`	List only the active ticket automations (business rules).
List Active Macros	`list_active_macros`	List all active shared macros.
List Active Triggers (Business Rule)	`list_active_triggers`	List only the active ticket triggers (business rules).
List Active Views	`list_active_views`	List all active shared and personal views.
List Automations (Business Rule)	`list_automations`	List all ticket automations (business rules).
List Macros	`list_macros`	List all shared macros available to the current user.
List SLA Policies (Business Rule)	`list_sla_policies`	List all SLA policies (business rules).
List Tickets From View	`list_view_tickets`	List the tickets that belong to a view.
List Triggers (Business Rule)	`list_triggers`	List all ticket triggers (business rules).
List Views	`list_views`	List all shared and personal views available to the current user.
Show Automation (Business Rule)	`show_automation`	Retrieve a single ticket automation (business rule) by ID.
Show Changes to Ticket	`show_macro_changes`	Show the changes a macro would make (the macro’s resulting actions).
Show Macro	`show_macro`	Retrieve a single macro by ID.
Show SLA Policy (Business Rule)	`show_sla_policy`	Retrieve a single SLA policy (business rule) by ID.
Show Ticket After Applying Macro	`show_ticket_after_macro`	Preview a ticket as it would appear after applying a macro (no changes saved).
Show Trigger (Business Rule)	`show_trigger`	Retrieve a single ticket trigger (business rule) by ID.
Show View	`show_view`	Retrieve a single view by ID.
Update Automation (Business Rule)	`update_automation`	Update an existing ticket automation (business rule).
Update Macro	`update_macro`	Update an existing macro.
Update SLA Policy (Business Rule)	`update_sla_policy`	Update an existing SLA policy (business rule).
Update Trigger (Business Rule)	`update_trigger`	Update an existing ticket trigger (business rule).
Update View	`update_view`	Update an existing view.

Chat

Operation	ID	Description
List Agents	`list_agents`	List Chat agents (Chat REST API).
List Chats	`list_chats`	List Chat conversations (Chat REST API).
List Departments	`list_departments`	List Chat departments (Chat REST API).
Show Agent	`show_agent`	Show a single Chat agent by id.
Show Chat	`show_chat`	Show a single Chat conversation by id.

Conversations

Operation	ID	Description
SCC: Accept Control	`scc_accept_control`	Accept offered switchboard control.
SCC: Create Conversation	`scc_create_conversation`	Create a Sunshine Conversations conversation.
SCC: Create Integration	`scc_create_integration`	Create a Sunshine Conversations integration.
SCC: Create User	`scc_create_user`	Create a Sunshine Conversations user.
SCC: Create Webhook	`scc_create_webhook`	Create a webhook on a custom integration.
SCC: Delete All Messages	`scc_delete_all_messages`	Delete all messages in a conversation.
SCC: Delete Conversation	`scc_delete_conversation`	Delete a conversation.
SCC: Delete Message	`scc_delete_message`	Delete a single message.
SCC: Delete User	`scc_delete_user`	Delete a Sunshine Conversations user.
SCC: Find Users by Email	`scc_list_users`	Find Sunshine Conversations users by email (SCC requires a filter).
SCC: Get Conversation	`scc_get_conversation`	Get a Sunshine Conversations conversation.
SCC: Get User	`scc_get_user`	Get a Sunshine Conversations user by ID or external ID.
SCC: List Conversations	`scc_list_conversations`	List conversations, optionally filtered by user.
SCC: List Integrations	`scc_list_integrations`	List Sunshine Conversations integrations.
SCC: List Messages	`scc_list_messages`	List messages in a conversation (max 100/page).
SCC: List Webhooks	`scc_list_webhooks`	List webhooks on a custom integration.
SCC: Offer Control	`scc_offer_control`	Offer switchboard control of a conversation.
SCC: Pass Control	`scc_pass_control`	Pass switchboard control of a conversation to another integration.
SCC: Post Activity	`scc_post_activity`	Post a conversation activity (typing / read).
SCC: Post Message	`scc_post_message`	Post a message to a conversation.
SCC: Release Control	`scc_release_control`	Release switchboard control back to the default integration.
SCC: Update Conversation	`scc_update_conversation`	Update a conversation’s display name / metadata.
SCC: Update User	`scc_update_user`	Update a Sunshine Conversations user’s profile/metadata.

Custom objects

Operation	ID	Description
Count Custom Object Records	`count_custom_object_records`	Return the total count of records for a custom object type.
Create Custom Object	`create_custom_object`	Create a new custom object type.
Create Custom Object Field	`create_custom_object_field`	Create a new field on a custom object type.
Create Custom Object Record	`create_custom_object_record`	Create a new custom object record.
Delete Custom Object	`delete_custom_object`	Delete a custom object type by its key.
Delete Custom Object Field	`delete_custom_object_field`	Delete a custom object field by key or ID.
Delete Custom Object Record	`delete_custom_object_record`	Delete a custom object record by ID.
List Custom Object Fields	`list_custom_object_fields`	List the fields defined on a custom object type.
List Custom Object Records	`list_custom_object_records`	List the records of a custom object type.
List Custom Objects	`list_custom_objects`	List all custom object types defined in the account.
Search Custom Object Records	`search_custom_object_records`	Search a custom object type’s records with a text/filter query.
Show Custom Object	`show_custom_object`	Retrieve a single custom object type by its key.
Show Custom Object Field	`show_custom_object_field`	Retrieve a single custom object field by key or ID.
Show Custom Object Record	`show_custom_object_record`	Retrieve a single custom object record by ID.
Update Custom Object	`update_custom_object`	Update an existing custom object type.
Update Custom Object Field	`update_custom_object_field`	Update an existing custom object field.
Update Custom Object Record	`update_custom_object_record`	Update an existing custom object record.
Upsert Custom Object Record	`upsert_custom_object_record`	Create or update a custom object record matched by external id or name.

Custom roles

Operation	ID	Description
Create Custom Role	`create_custom_role`	Create a custom agent role.
Delete Custom Role	`delete_custom_role`	Delete a custom agent role.
List Custom Roles	`list_custom_roles`	List the custom agent roles in the account.
Show Custom Role	`show_custom_role`	Show a single custom agent role by ID.
Update Custom Role	`update_custom_role`	Update a custom agent role.

Events

Operation	ID	Description
Create or Update Profile	`create_update_profile`	Create or update a user profile (identified by an identifier query).
Delete Profile	`delete_profile`	Delete a user profile by its profile id.
Get User Events	`get_user_events`	Get the events tracked for a Zendesk user.
Show Profile	`show_profile`	Show a user profile by its profile id.
Track User Event	`track_user_event`	Store (track) an event for a Zendesk user.

Group memberships

Operation	ID	Description
Create Group Membership	`create_group_membership`	Assign a user to a group by creating a group membership.
Create Many Group Memberships	`create_many_group_memberships`	Bulk-create up to 100 group memberships. Returns an async job status.
Delete Group Membership	`delete_group_membership`	Delete a group membership, removing a user from a group.
List Assignable Memberships	`list_assignable_group_memberships`	List group memberships that are assignable.
List Group Memberships	`list_group_memberships`	List all group memberships in the account.
List Memberships by Group	`list_group_memberships_by_group`	List the memberships of a group.
List User’s Group Memberships	`list_user_group_memberships`	List the group memberships for a user.
Set Default Group Membership	`set_default_group_membership`	Set a group membership as the user’s default group.
Show Group Membership	`show_group_membership`	Show a single group membership by ID.

Groups

Operation	ID	Description
Create Group	`create_group`	Create an agent group.
Delete Group	`delete_group`	Delete an agent group.
List Assignable Groups	`list_assignable_groups`	List groups that tickets can be assigned to.
Show Group	`show_group`	Show a single agent group by ID.
Update Group	`update_group`	Update an agent group.

Help center

Operation	ID	Description
Archive Article	`archive_article`	Archive (delete) a Help Center article.
Create Article	`create_article`	Create a Help Center article in a section.
Create Article Comment	`create_article_comment`	Create a comment on a Help Center article.
Create Article Label	`create_article_label`	Add a label to an article.
Create Article Subscription	`create_article_subscription`	Subscribe a user to a Help Center article.
Create Category	`create_category`	Create a Help Center category.
Create Section	`create_section`	Create a Help Center section within a category.
Create Section Subscription	`create_section_subscription`	Subscribe a user to a Help Center section.
Create Translation	`create_translation`	Add a translation to a Help Center article.
Delete Article Attachment	`delete_article_attachment`	Delete an article attachment by ID.
Delete Article Comment	`delete_article_comment`	Delete a comment on a Help Center article.
Delete Article Label	`delete_article_label`	Remove a label from an article.
Delete Article Subscription	`delete_article_subscription`	Remove a subscription from a Help Center article.
Delete Category	`delete_category`	Delete a Help Center category.
Delete Section	`delete_section`	Delete a Help Center section.
Delete Section Subscription	`delete_section_subscription`	Remove a subscription from a Help Center section.
Delete Translation	`delete_translation`	Delete a Help Center translation by its ID.
List Article Attachments	`list_article_attachments`	List the attachments on an article.
List Article Comments	`list_article_comments`	List the comments on a Help Center article.
List Article Labels	`list_article_labels`	List the labels attached to an article.
List Article Subscriptions	`list_article_subscriptions`	List the subscriptions on a Help Center article.
List Articles	`list_articles`	List all Help Center articles.
List Categories	`list_categories`	List all Help Center categories.
List Category Articles	`list_category_articles`	List articles belonging to a category.
List Section Articles	`list_section_articles`	List articles belonging to a section.
List Section Subscriptions	`list_section_subscriptions`	List the subscriptions on a Help Center section.
List Sections	`list_sections`	List all Help Center sections.
List Translations	`list_translations`	List the translations of a Help Center article.
Search Articles	`search_articles`	Search Help Center articles by query text.
Show Article	`show_article`	Retrieve a single Help Center article by ID.
Show Article Attachment	`show_article_attachment`	Retrieve a single article attachment by ID.
Show Article Comment	`show_article_comment`	Show a single comment on a Help Center article.
Show Category	`show_category`	Show a single Help Center category.
Show Section	`show_section`	Show a single Help Center section.
Unified Guide Search	`guide_search`	Unified Guide search across articles, posts, and external content.
Update Article	`update_article`	Update an existing Help Center article (PATCH).
Update Article Comment	`update_article_comment`	Update a comment on a Help Center article.
Update Category	`update_category`	Update a Help Center category.
Update Section	`update_section`	Update a Help Center section.
Update Translation	`update_translation`	Update a Help Center article translation for a locale.

Metadata

Operation	ID	Description
Create Brand	`create_brand`	Create a brand.
Create Custom Status	`create_custom_status`	Create a custom ticket status.
Create Request	`create_request`	Create a request (end-user ticket) with an initial comment.
Create Side Conversation	`create_side_conversation`	Start a new side conversation on a ticket.
Create Ticket Field	`create_ticket_field`	Create a ticket field.
Create Ticket Field Option	`create_ticket_field_option`	Create a custom field option on a drop-down ticket field.
Create Ticket Form	`create_ticket_form`	Create a ticket form.
Delete Brand	`delete_brand`	Delete a brand.
Delete Ticket Field	`delete_ticket_field`	Delete a ticket field.
Delete Ticket Field Option	`delete_ticket_field_option`	Delete a custom field option from a drop-down ticket field.
Delete Ticket Form	`delete_ticket_form`	Delete a ticket form.
Import Many Tickets	`import_many_tickets`	Bulk-import up to 100 historical tickets as a background job.
Import Ticket	`import_ticket`	Import a single historical ticket, preserving original timestamps.
Incremental Organizations Export	`incremental_organizations`	Time-based incremental export of organizations changed since a start time.
Incremental Ticket Events Export	`incremental_ticket_events`	Time-based incremental export of ticket events since a start time.
Incremental Users Export	`incremental_users`	Cursor-based incremental export of users changed since a start time.
List Brands	`list_brands`	List all brands.
List Custom Statuses	`list_custom_statuses`	List custom ticket statuses.
List Groups	`list_groups`	List agent groups.
List Request Comments	`list_request_comments`	List the comments on a request.
List Requests	`list_requests`	List end-user requests (the requester-facing view of tickets).
List Satisfaction Ratings	`list_satisfaction_ratings`	List CSAT satisfaction ratings on solved tickets.
List Side Conversations	`list_side_conversations`	List the side conversations on a ticket.
List Ticket Field Options	`list_ticket_field_options`	List the custom field options of a drop-down ticket field.
List Ticket Fields	`list_ticket_fields`	List ticket field definitions.
List Ticket Forms	`list_ticket_forms`	List all ticket forms.
Reply to Side Conversation	`reply_side_conversation`	Reply to an existing side conversation on a ticket.
Show Brand	`show_brand`	Show a single brand.
Show Custom Status	`show_custom_status`	Show a single custom ticket status.
Show Job Status	`show_job_status`	Poll the status of an async bulk job (create_many / update_many).
Show Request	`show_request`	Retrieve a single request by ID.
Show Side Conversation	`show_side_conversation`	Retrieve a single side conversation on a ticket.
Show Ticket Field	`show_ticket_field`	Show a single ticket field definition.
Show Ticket Field Option	`show_ticket_field_option`	Show a single custom field option of a ticket field.
Show Ticket Form	`show_ticket_form`	Show a single ticket form.
Update Brand	`update_brand`	Update a brand.
Update Custom Status	`update_custom_status`	Update a custom ticket status.
Update Request	`update_request`	Update a request. End users can only add a comment, mark it solved, or add collaborators.
Update Side Conversation	`update_side_conversation`	Update a side conversation’s state or subject.
Update Ticket Field	`update_ticket_field`	Update a ticket field.
Update Ticket Field Option	`update_ticket_field_option`	Update an existing custom field option of a drop-down ticket field.
Update Ticket Form	`update_ticket_form`	Update a ticket form.

Organizations

Operation	ID	Description
Bulk Delete Organizations	`destroy_many_organizations`	Bulk delete organizations by ID in one background job (up to 100).
Count Organizations	`count_organizations`	Count the organizations in the account.
Create Many Organization Memberships	`create_many_organization_memberships`	Bulk-create up to 100 organization memberships (async job).
Create Many Organizations	`create_many_organizations`	Create many organizations in one background job (up to 100).
Create Or Update Organization	`create_or_update_organization`	Create an organization, or update it if one already exists with the same name or external ID.
Create Organization	`create_organization`	Create an organization.
Create Organization Field	`create_organization_field`	Create a custom organization field.
Create Organization Membership	`create_organization_membership`	Add a user to an organization.
Create Organization Subscription	`create_organization_subscription`	Subscribe a user to an organization’s updates.
Delete Organization	`delete_organization`	Delete an organization.
Delete Organization Field	`delete_organization_field`	Delete an organization field.
Delete Organization Membership	`delete_organization_membership`	Remove a user from an organization by membership ID.
Delete Organization Subscription	`delete_organization_subscription`	Delete an organization subscription.
List Organization Fields	`list_organization_fields`	List all organization fields.
List Organization Memberships	`list_organization_memberships`	List all organization memberships.
List Organization Subscriptions	`list_organization_subscriptions`	List all organization subscriptions.
List Organizations	`list_organizations`	List organizations.
List User’s Organization Memberships	`list_user_organization_memberships`	List the organization memberships for a given user.
Merge Organization	`merge_organization`	Merge one organization into another in a background job.
Organization Related Information	`related_organizations`	Show data related to an organization (ticket, user and group counts).
Search Organizations	`search_organizations`	Search organizations by external ID, or autocomplete by name prefix.
Set Default Organization Membership	`set_default_organization_membership`	Set an organization membership as the user’s default.
Show Many Organizations	`show_many_organizations`	Show many organizations by IDs or external IDs (up to 100).
Show Organization	`show_organization`	Show a single organization by ID.
Show Organization Field	`show_organization_field`	Retrieve a single organization field by ID.
Show Organization Membership	`show_organization_membership`	Retrieve a single organization membership by ID.
Show Organization Subscription	`show_organization_subscription`	Retrieve a single organization subscription by ID.
Update Many Organizations	`update_many_organizations`	Apply the same update to many organizations in one background job.
Update Organization	`update_organization`	Update an organization.
Update Organization Field	`update_organization_field`	Update an existing organization field.

Search

Operation	ID	Description
Autocomplete Tags	`autocomplete_tags`	Autocomplete tag names by prefix.
Export Search	`export_search`	Export search results with cursor pagination (large result sets).
Search	`search`	Unified search across tickets, users, organizations, and groups.
Search Count	`search_count`	Return only the count of results matching a search query.
Search Users	`search_users`	Find users by name, email, external_id, etc.

Sessions

Operation	ID	Description
Delete Session	`delete_session`	Delete a user session, signing that session out.
List User Sessions	`list_user_sessions`	List the active sessions for a user.
Logout Current Session	`logout_current_session`	Delete the current session, logging out the authenticated user.
Show Current Session	`show_current_session`	Show the current session of the authenticated user.
Show Session	`show_session`	Show a single user session by ID.

Talk

Operation	ID	Description
Agents Activity	`agents_activity`	Show per-agent Talk voice activity stats.
Create Voicemail Ticket	`create_voicemail_ticket`	Create a Talk Partner Edition voice / voicemail ticket.
Current Queue Activity	`current_queue_activity`	Show Talk’s current voice queue activity snapshot.
Show Availability	`show_availability`	Show a Talk agent’s voice availability.
Update Availability	`update_availability`	Update a Talk agent’s voice availability state.

Tickets

Operation	ID	Description
Add Comment	`add_comment`	Reply to a ticket by adding a public or internal comment.
Add Tags	`add_tags`	Add tags to a ticket.
Bulk Delete Tickets	`destroy_many_tickets`	Bulk-delete tickets by ID (async job).
Count Tickets	`count_tickets`	Return an approximate count of tickets.
Create Many Tickets	`create_many_tickets`	Bulk-create up to 100 tickets (asynchronous; returns a job status).
Create Satisfaction Rating	`create_satisfaction_rating`	Create a satisfaction rating on a solved ticket.
Create Ticket	`create_ticket`	Create a new ticket.
Delete Ticket	`delete_ticket`	Soft-delete a ticket.
Incremental Ticket Export	`list_incremental_tickets`	Cursor-based incremental export of tickets changed since a start time.
List Organization Tickets	`list_organization_tickets`	List tickets belonging to an organization.
List Ticket Audits	`list_audits`	List the full change history (audits) for a ticket.
List Ticket Comments	`list_comments`	List the comments / conversation on a ticket.
List Ticket Tags	`list_ticket_tags`	List the tags on a ticket.
List Tickets	`list_tickets`	List tickets, optionally sorted.
List User Tickets	`list_user_tickets`	List tickets requested by, assigned to, or CC’d to a user.
Make Comment Private	`make_comment_private`	Convert a public ticket comment into an internal (private) note.
Mark Ticket as Spam	`mark_ticket_as_spam`	Mark a ticket as spam and suspend its requester.
Merge Tickets	`merge_tickets`	Merge one or more source tickets into a target ticket.
Remove Ticket Tags	`remove_ticket_tags`	Remove specific tags from a ticket.
Set Ticket Tags	`set_ticket_tags`	Replace all tags on a ticket.
Show Many Tickets	`show_many_tickets`	Retrieve multiple tickets by ID in one call.
Show Ticket	`show_ticket`	Retrieve a single ticket by ID.
Update Many Tickets	`update_many_tickets`	Bulk-update tickets by IDs (asynchronous; returns a job status).
Update Ticket	`update_ticket`	Update a ticket, change status/assignee/tags or add a comment.
Upload File (Attachment)	`upload_file`	Upload a file from a URL to Zendesk and return an attachment token.

Users

Operation	ID	Description
Autocomplete Users	`autocomplete_users`	Find users whose name or email starts with a partial string.
Bulk Delete Users	`bulk_delete_users`	Bulk soft-delete up to 100 users by ID or external ID (asynchronous; returns a job status).
Count Users	`count_users`	Return the total number of users, optionally filtered by role.
Create Many Users	`create_many_users`	Bulk-create up to 100 users (asynchronous; returns a job status).
Create or Update Many Users	`create_or_update_many_users`	Bulk upsert up to 100 users by email / external_id (asynchronous; returns a job status).
Create or Update User	`create_or_update_user`	Upsert a user by email / external_id (idempotent create).
Create User	`create_user`	Create an end user or agent.
Create User Field	`create_user_field`	Create a custom user field.
Create User Field Option	`create_user_field_option`	Add an option to a dropdown/multiselect user field.
Create User Identity	`create_identity`	Add an email or phone identity to a user.
Delete User	`delete_user`	Soft-delete a user.
Delete User Field	`delete_user_field`	Delete a custom user field.
Delete User Field Option	`delete_user_field_option`	Delete an option from a user field.
Delete User Identity	`delete_identity`	Delete an identity from a user.
List User Field Options	`list_user_field_options`	List the dropdown options of a custom user field.
List User Fields	`list_user_fields`	List all custom user fields.
List User Identities	`list_identities`	List all identities (email/phone) for a user.
List Users	`list_users`	List users (agents and end users).
List Users by Group	`list_users_by_group`	List the users that belong to a group.
List Users by Organization	`list_users_by_organization`	List the users that belong to an organization.
Make Identity Primary	`make_identity_primary`	Make an identity the user’s primary identity.
Merge End Users	`merge_end_users`	Merge one end user into another end user.
Permanently Delete User	`permanently_delete_user`	Permanently delete a user that has already been soft-deleted.
Request Identity Verification	`request_identity_verification`	Send the user a verification email/text for an identity.
Show Many Users	`show_many_users`	Retrieve multiple users at once by ID or external ID.
Show Self	`show_self`	Retrieve the user tied to the current API credentials.
Show User	`show_user`	Retrieve a single user by ID.
Show User Field	`show_user_field`	Show a single custom user field.
Show User Identity	`show_identity`	Show a single identity on a user.
Show User Related	`show_user_related`	Retrieve a user’s related counts (tickets, entries, etc.).
Update Many Users	`update_many_users`	Bulk-update users (asynchronous; returns a job status).
Update User	`update_user`	Update attributes of an existing user.
Update User Field	`update_user_field`	Update a custom user field.
Update User Field Option	`update_user_field_option`	Update an existing option on a user field.
Update User Identity	`update_identity`	Update the value or verification state of a user identity.
Verify Identity	`verify_identity`	Mark an identity as verified without sending a verification email.

Webhooks

Operation	ID	Description
Clone Webhook	`clone_webhook`	Create a new webhook by cloning an existing one.
Create Webhook	`create_webhook`	Register a webhook endpoint via the Webhooks API.
Delete Webhook	`delete_webhook`	Delete a webhook by ID.
List Invocation Attempts	`list_webhook_invocation_attempts`	List the delivery attempts for a single webhook invocation.
List Webhook Invocations	`list_webhook_invocations`	List recent invocations (delivery events) for a webhook.
List Webhooks	`list_webhooks`	List webhooks configured on the account.
Patch Webhook	`patch_webhook`	Partially update a webhook (PATCH). Only the fields you supply change.
Reset Signing Secret	`reset_webhook_signing_secret`	Rotate (reset) a webhook’s signing secret and return the new one.
Show Signing Secret	`show_webhook_signing_secret`	Retrieve a webhook’s signing secret (used to verify authenticity).
Show Webhook	`show_webhook`	Retrieve a single webhook by ID.
Test Webhook	`test_webhook`	Send a test request for a webhook without saving it.
Update Webhook	`update_webhook`	Replace a webhook (PUT). The JSON body must be the complete webhook object.

Other

Operation	ID	Description	Trigger
On Any Ticket Event	`on_any_ticket_event`	Fire the workflow when Zendesk delivers the ‘Any Ticket Event’ event.	Yes
On CSAT rating received	`on_ticket_csat_received`	Fire the workflow when Zendesk delivers the ‘CSAT rating received’ event.	Yes
On Organization created	`on_organization_created`	Fire the workflow when Zendesk delivers the ‘Organization created’ event.	Yes
On Organization deleted	`on_organization_deleted`	Fire the workflow when Zendesk delivers the ‘Organization deleted’ event.	Yes
On Ticket agent reassigned	`on_ticket_agent_assignment_changed`	Fire the workflow when Zendesk delivers the ‘Ticket agent reassigned’ event.	Yes
On Ticket comment added	`on_ticket_comment_added`	Fire the workflow when Zendesk delivers the ‘Ticket comment added’ event.	Yes
On Ticket created	`on_ticket_created`	Fire the workflow when Zendesk delivers the ‘Ticket created’ event.	Yes
On Ticket custom field changed	`on_ticket_custom_field_changed`	Fire the workflow when Zendesk delivers the ‘Ticket custom field changed’ event.	Yes
On Ticket custom status changed	`on_ticket_custom_status_changed`	Fire the workflow when Zendesk delivers the ‘Ticket custom status changed’ event.	Yes
On Ticket group reassigned	`on_ticket_group_assignment_changed`	Fire the workflow when Zendesk delivers the ‘Ticket group reassigned’ event.	Yes
On Ticket merged	`on_ticket_merged`	Fire the workflow when Zendesk delivers the ‘Ticket merged’ event.	Yes
On Ticket organization changed	`on_ticket_organization_changed`	Fire the workflow when Zendesk delivers the ‘Ticket organization changed’ event.	Yes
On Ticket priority changed	`on_ticket_priority_changed`	Fire the workflow when Zendesk delivers the ‘Ticket priority changed’ event.	Yes
On Ticket requester changed	`on_ticket_requester_changed`	Fire the workflow when Zendesk delivers the ‘Ticket requester changed’ event.	Yes
On Ticket soft-deleted	`on_ticket_soft_deleted`	Fire the workflow when Zendesk delivers the ‘Ticket soft-deleted’ event.	Yes
On Ticket status changed	`on_ticket_status_changed`	Fire the workflow when Zendesk delivers the ‘Ticket status changed’ event.	Yes
On Ticket subject changed	`on_ticket_subject_changed`	Fire the workflow when Zendesk delivers the ‘Ticket subject changed’ event.	Yes
On Ticket tags changed	`on_ticket_tags_changed`	Fire the workflow when Zendesk delivers the ‘Ticket tags changed’ event.	Yes
On Ticket type changed	`on_ticket_type_changed`	Fire the workflow when Zendesk delivers the ‘Ticket type changed’ event.	Yes
On User created	`on_user_created`	Fire the workflow when Zendesk delivers the ‘User created’ event.	Yes
On User deleted	`on_user_deleted`	Fire the workflow when Zendesk delivers the ‘User deleted’ event.	Yes

​Credentials

​Api token

​Conversations

​Operations

​Business rules

​Chat

​Conversations

​Custom objects

​Custom roles

​Events

​Group memberships

​Groups

​Help center

​Metadata

​Organizations

​Search

​Sessions

​Talk

​Tickets

​Users

​Webhooks

​Other

Credentials

Api token

Conversations

Operations

Business rules

Chat

Conversations

Custom objects

Custom roles

Events

Group memberships

Groups

Help center

Metadata

Organizations

Search

Sessions

Talk

Tickets

Users

Webhooks

Other